24/7 Customer Support
Find out more about customer support and why it's hard to find a hosting provider which offers top-class support.
The presence of the customer and technical support that a cloud website hosting company offers will tell you a lot about the services which they supply as well. In the event that you're allowed to use just emails and tickets, you have most likely discovered some reseller not the website hosting provider. When this is the case, you will have to wait for several days to get a problem resolved since the reseller may not be checking their communication on a regular basis or they may have to consult with the real hosting company for extra help. If the provider offers you various options for communication with quick response time that are available at any time, they are almost certainly the top provider, not a reseller. Which means that you'll reap the benefits of well-timed assistance and excellent support as they'll have instant access to the servers where your account will be created. No matter what the issue - sales or technical, it is always better to have the option to get in touch with your website hosting company right away via your favourite way of communication.
24/7 Customer Support in Cloud Website Hosting
We acknowledge the significance of getting assistance without delay, that's why our cloud website hosting
services feature 24/7 technical support plus several means of contact. If you do not have an account yet, you can easily phone us or come on our live chat and chat with a live agent, in order to find out about our services or check if our servers meet the system requirements for your websites. As a result, you will not end up purchasing a service that you cannot use. In case you already have your hosting account with us, you can open a support ticket from your Hepsia hosting Control Panel in the event that the issue is entirely technical or it needs more analysis. In contrast to the majority of providers out there today, we answer to all the tickets within 1 hour, so you won't need to wait for an entire day. Our support services are accessible day and night, even during official holidays.
24/7 Customer Support in Semi-dedicated Servers
You will be able to try our support services even before you buy a semi-dedicated server
account from us since we have telephone and online chat support for pre-sales, billing and basic questions. Our representatives can assist you to pick the ideal package or give you information about our servers, to check whether the system requirements for your web sites are met. In case you're an existing client, you also have the option to contact us through email or through our ticketing system, which can be accessed from the Hepsia website hosting Control Panel. We warrant that any time you use these 2 methods of contact, you will get an answer within less than 1 hour and that’s 24/7, which includes weekends and official holidays. In case you've employed the hosting services of other companies, even big ones, you are able to compare the response time because it usually takes a whole day for them to address a support ticket.
24/7 Customer Support in Dedicated Servers
With a one-hour maximum reply time warranty, you will take advantage of extremely fast support when you acquire a dedicated server
through our company. Our customer and technical support teams are accessible 24/7/365, which means that every time you open a support ticket via your billing account or you send an email message related to any kind of issue with your server or the pre-installed software on it at any time of the day, you'll have an answer within the hour, even during holidays. Our ticketing system is the best option in case the issue involved needs longer time to be resolved or in case it should be given to our admins, since it is much easier to monitor the communication sent on both sides. For basic, billing and sales issues/inquiries, you'll be able to call us or talk to a live agent using our chat service. If you add the Managed Services upgrade to the server plan, our admins will also help you with third-party software set up and troubleshooting and similarly to the regular support, this service is available 24/7 too.