There are a number of ways to contact the hosting company whose services you’re using, but the one that you will always find no matter which company you pick is a ticketing system. This is the least complicated medium of correspondence for many reasons. In the event that no customer support team member is free at the moment and they’re all engaged, a phone call may not be replied to, but a ticket will invariably be received. Besides, you can copy & paste large pieces of info without worrying about printing errors, and if a given problem requires more time to be solved or a number of responses have to be exchanged, all the info will be in one location, so each party can always see the comments added by the other one. The downside of using tickets to touch base with your hosting provider is that they are typically separate from the hosting platform, which goes to say that if you need to supply information or to adhere to directions, you will have to use at least 2 separate admin dashboards and this number might increase in case you want to manage a handful of domain names. In addition, lots of web hosting companies respond to tickets after a couple of hours, or even once in every 24 hours, and for you as a customer, this means wasted time while waiting around for a response.