There are a number of ways to contact the hosting company whose services you’re using, but the one that you will always find no matter which company you pick is a ticketing system. This is the least complicated medium of correspondence for many reasons. In the event that no customer support team member is free at the moment and they’re all engaged, a phone call may not be replied to, but a ticket will invariably be received. Besides, you can copy & paste large pieces of info without worrying about printing errors, and if a given problem requires more time to be solved or a number of responses have to be exchanged, all the info will be in one location, so each party can always see the comments added by the other one. The downside of using tickets to touch base with your hosting provider is that they are typically separate from the hosting platform, which goes to say that if you need to supply information or to adhere to directions, you will have to use at least 2 separate admin dashboards and this number might increase in case you want to manage a handful of domain names. In addition, lots of web hosting companies respond to tickets after a couple of hours, or even once in every 24 hours, and for you as a customer, this means wasted time while waiting around for a response.
Integrated Ticketing System in Cloud Website Hosting
With a cloud website hosting from our company, you’ll never need to leave your account. Our ticketing system is built into the Hepsia Control Panel, which is used to manage your entire online presence. You can seamlessly access any support ticket whilst browsing your website files or customizing different settings. The ticketing system is being monitored 24/7 by our tech support team members and the ticket response time is no more than one hour, but it seldom takes more than 20 minutes to get support. In stark contrast to other hosting companies, we do not charge more for using the ticketing system, so you can touch base with us as often as you wish and ask for info relating to any billing or technical problem. Furthermore, you can read a selection of educative articles, which will help you resolve the most commonly confronted challenges yourself.
Integrated Ticketing System in Semi-dedicated Servers
If you’ve got a semi-dedicated server account with us and you wish to contact our client service staff representatives, you will be able to submit a support ticket directly from your Hepsia Control Panel instead of using a totally different client support platform like you’ll have to do with the majority of web hosting providers on the marketplace. Our integrated ticketing system will allow you to post a new ticket with ease and to search through older tickets using an intelligent search filter. Besides, you’ll be able to take a look at the applicable knowledgebase articles that our system will present to you depending on the category that you pick for your new ticket. You can carry out all the abovementioned procedures without logging out of your Hepsia Control Panel at any time, which implies that if you chance upon any problem or have a question, you can touch base with our support engineers and resolve the issue in question in less than an hour through one single platform.