A live chat is among the ways of communication offered by some web hosting companies as part of their support services. Depending on the provider, the chat is used for pre-sales, billing and/or tech support. This way of contact is faster compared to a support ticket and it'll make it much more unlikely to misspell or misunderstand a word compared to a telephone call with a representative. What's more, when the problem that you experience requires some time to be reviewed and resolved, you will be able to do something different in the meantime instead of just waiting, like you would have to do if you call. Also, you can employ a live chat support service totally free as long as you have web access even when your web hosting supplier is located in another country and they don't have a local phone number that you can call.
Live Chat Support in Cloud Website Hosting
In addition to the phone and ticket support, our company provides live chat support too. You're able to contact us every day, including weekends and holidays, and we will give you more info about the cloud website hosting plans that we provide in case you are not a customer yet, or about common and billing questions in case you already have an account. Although for strictly tech issues you will need to open a trouble ticket to the tech support team, as such issues will require additional time to be resolved, you can still contact us on the live chat for some tech info. For instance, we will assist you to set up an e-mail address in your e-mail client or troubleshoot a number of problems, saving you time and effort. Even if our phone lines are already off for the day, you will be able to speak to a live person.
Live Chat Support in Semi-dedicated Servers
We provide you with live chat support as standard with our services, so that when you have any questions concerning our semi-dedicated plans, you will be able to talk with our customer care team at any moment no matter if you've already purchased an account or not. Generally, the chat service is for pre-sales, billing and general questions and issues, yet we will assist you with quite a lot of technical questions as well. We will help you select the best package for your web sites in case you don't have an account yet, we can reply any kind of billing questions or issues you have or we can assist you with setting up your new e-mail address on your personal computer or smartphone - all of this will be done timely since our live chat service is online all day, every single day. Any time you require assistance, you're able to speak to an agent and save time and effort.