One-Hour Response Guarantee
Learn more about the 1-hour response time guarantee and in what ways you, as a client, can benefit from it.
If you’re a site owner, a problem might always surface and it does not automatically have to be connected to the hosting service. For example, something might go wrong when you update an Internet application or some crucial data could be edited or erased incidentally. Whatever the nature of the problem might be, you’ll have to contact the respective customer service staff and request them to retrieve a backup or to help you fix the problem that you are having. How promptly they’ll do this will determine the length of time that your sites will be inaccessible. For certain websites like community web portals or online shops, a protracted inaccessibility too often equals lost customers and cash. Thus, it’s quite important to use the services of a hosting company that provides not only a very good client care service, but also a timely one.
One-Hour Response Guarantee in Cloud Website Hosting
If you’re using any of our cloud website hosting plans
and you have an enquiry or stumble upon a certain predicament, you can contact us 24-7-365 by opening a tech support ticket or by writing an email and we’ll make certain that you get a reply in no more than 60 minutes. In case the issue can be sorted out, we’ll do it before we respond, while if there is something that you need to do on your end, we will give you all the required details – what settings to check, what possible solutions to try out, and so on. Typically, you’ll get a reply within half an hour max, which means that waiting around for hours or even for more than one day to get help is something unthinkable. Our one-hour reply guarantee is valid for any enquiry that you may have – general, billing or technical.
One-Hour Response Guarantee in Semi-dedicated Servers
Because of the fact that we know just how crucial it is to get well-timed help, we guarantee that you will never have to wait around for more than an hour to obtain an answer to any ticket that you send via your semi-dedicated server
Control Panel. The fact is, you’ll rarely need to wait around for more than twenty-thirty minutes and this is valid for any query irrespective of what its nature is – general, billing or technical. Besides, our tech and customer support staff is working 24/7, which implies that even in case you open a ticket during official holidays, you’ll invariably receive a blazing-fast reply, which will contain the answer to an inquiry, the solution to a predicament or the information required to solve an issue yourself – if there is something that you need to do on your end. With us, you’ll never have to waste an entire day hanging around waiting for a response like you would with a lot of other web hosting companies.