There are a lot of cloud website hosting suppliers on the market, but most of them are resellers that have limited resources, particularly when it comes to support. A way to distinguish them is the option to get in touch with the company over the phone. The type of support that you'll get via this particular channel of communication may vary based on the service provider - a few of them offer professional phone support, various others offer basic and customer support only as some issues are more time-consuming and it's far easier to be resolved via a ticket, especially when the issue needs to be escalated. However, it is good to find that you can contact your hosting provider because there're numerous small matters that can be managed efficiently and timely through a phone call, not mentioning that you're able to get more info regarding the services even before you become a customer.
Phone Support in Cloud Website Hosting
Since we have live phone support 14 hrs daily, you have the option to get in touch with us and talk with our customer support agents to find out more about all cloud website hosting plans that we offer and ensure that our servers match the system requirements for your web sites before buying anything. For your benefit, we now have telephone numbers on 3 different continents so that you are able to call the one closer to you - in the United States of America, Great Britain or Australia. If you're already a customer, you can phone us about general and billing matters, and even about some tech issues. In case the situation is strictly technical or it requires more time to investigate, you will have to go through our ticketing system, that will allow both you and our tech support crew to track the details supplied by either side.
Phone Support in Semi-dedicated Servers
With 14 hours-a-day telephone support, you can be sure that there will always be somebody to assist you if you have any queries about the semi-dedicated server packages that we provide. Whether you want to find out more about the packages, you have some billing issue or some general issue, you can call us. Despite the fact that some more complicated matters could require a support ticket in order to give time to our technical support crew to investigate, we'll assist you with a range of technical questions over the phone as well, saving you precious time and efforts. Since we have data centers on 3 different continents - in the United states of America, the United Kingdom and Australia, we have local telephone lines in all of these countries as well. If you are in another country, we also have a global number where you will be able to get in touch with us.