A Sixty–Minute Response Time Guarantee
Each assistance request you submit to us will be attended to within maximum one hour. If your support ticket or e–mail needs additional assistance from an admin, we will timely forward it and leave a comment to let you know that your issue is being examined. If you order our Managed Services package, all of the server management tasks included there will be completed at a time that is convenient for you.
An Excellent Customer Support Service
We will be available to you 24–7 to respond to any questions that you may have related to our Web Site Control Panel or any of the apps that we have pre–installed for you on the dedicated server. If you also require help tackling server admin procedures, you can take a look at our Managed Services package, which includes data backup hard drive storage space, weekly Operating System updates, server monitoring and rebooting services, as well as software installation and problem troubleshooting services
An Intuitive Help Section
We have provided our Web Site Control Panel with an elaborate knowledge base, which includes exhaustive explanations of its features and functionalities. In addition, we have prepared exhaustive video tutorials that will further explain to you how to carry out a given operation or resolve a common issue. All the how–to articles and the tutorial video clips are easily accessible from each Web Site Control Panel section through the Videos and Help buttons located in the upper right corner.