Assistance Channels

  • 1 hour ticket response time

  • A 1–hour Ticket Resolution Guarantee

  • Our customer assistance team is on duty 24/7 to attend to each of your service questions. Every ticket you submit to us will be replied to within less than 60 minutes. If your problem calls for aid from an admin, we are going to address the ticket to the technician in charge and will notify you that the situation is under control.

  • Top quality support service

  • Top–class Customer Help And Support Service

  • Our tech assistance team will be on shift for you 24/7/365 to to handle all support inquiry tickets that you send to us. We offer customer support for all the software packages that are installed in advance on your server. These include our in–house produced Web Site Control Panel, the selected Operating System as well as the server administration panel (with regards to the VPS type).

  • Intuitive help center

  • An Informative Help Section

  • Each section of the Web Site Control Panel that is available free of cost with your VPS offers you an integrated articles base. You will see an assortment of descriptive how to articles and a collection of step–by–step video tutorials that present all the basic website control jobs. You can obtain them by clicking the Help or Video buttons in the top right side of each Control Panel section.